By making a reservation with Rancho Tofiño, you are acknowledging that you have read, and understood the terms and conditions below.
Payment
We take a 50% deposit at the time of booking, with the remaining 50% due 30 days before arrival. Reservations made within 30 days of arrival will be charged 100% at time of booking.
Bookings made through Air BNB may be slightly different so please consult them for their policies.
Check-in / Check-out
Check-in is after 4:00 pm. Check-out is before 11am. Cleaning the Rancho for the next guests takes time so please make sure you are out by 11 and give us the time we need.
Cancellations
Rancho Tofiño has a 30-day cancellation policy. Reservations cancelled with more than 30 days notice will have their deposit refunded. If you cancel with less than 30 days notice the entire cost of the rental will be forfeited. We cannot refund for early departures.
Air BNB’s may have a different policy. If you book through them, please refer to their policies.
Pets
Pets are not allowed at the Rancho. Please respect this request. If you bring a pet, Rancho Tofiño reserves the right to cancel your reservation, and the entire cost of the rental will be forfeited.
Minimum Age
Renters under 25 years of age must have prior approval from Rancho Tofiño.
Maximum Occupants
Renters arriving with more than the registered number of guests at their rental property will be asked to find alternate accommodation for the extra people.
Conduct
The individual making the reservation and paying for the rental shall also be responsible for the conduct of all other persons in the rental, or on the rental property during their stay- whether a member of their party or not.
Children
The Rancho is totally child friendly, but it’s not necessarily child proof. If you are arriving with children, please check for any hazards that may harm your child.
Smoking
There is no smoking on the Rancho property (this includes marijuana). A $250 cleaning fee will be charged to your credit card if it’s found that you’ve smoked during your stay.
Parking
There is a single driveway at the Rancho which can comfortably fit 4 cars. If you bring more than that please be forewarned that you may find the parking scene challenging.
Keys
Key pad code will be provided to the renter of the property in an email before arrival.
Quiet Time
Rancho Tofiño is located in residential neighbourhood. If you’re looking for a place to party, we suggest you look elsewhere.
Quiet time is 10:00pm – 8:00am. Please move inside after 10. Any noise complaints from neighbours during these hours will result in a cancellation of your reservation with no refund.
Kitchen
The kitchen at the Rancho is fully equipped with a fridge, freezer, stove, toaster, blender, coffee maker, coffee grinder, kettle, pots, pans, dishes, cutlery, glassware, baking wear, kids dishes, cups, cutlery, etc. Dish cloths, Paper towels, and dish soap are also provided.
There is no microwave.
Bathroom
There will be enough bath towels for each guest in the rental, plus a few extras. Do not take the bath towels to the beach. There will be separate beach towels available for your use. Hand soap is provided at each sink but please bring your own shampoo, conditioner etc.
Sewage
Like many rural properties, the house is on a sewer pump, which is a more delicate plumbing system. Please do not flush tampons, condoms, baby wipes, sand or anything other than toilet paper. There is a $150 charge for sewer pump back-up related to flushing 'unwelcome objects'. There are reminders about this in each bathroom as it is very important.
BBQ
If you use the BBQ, please shut off all valves and dials, and ensure that all food residue is scraped and/or burned off after cooking. The BBQ should be left ready for the next guest to use when you depart. Any BBQ requiring extra cleaning will result in a $25 charge being applied to your credit card.
Beach Gear
Please rinse all beach gear outside, especially wetsuits and surfboards. Rinse sand off before coming into the house or showering indoors. Leave sandy items and towels outside. Please respect this and keep sand out of the house. Please rinse all wetsuits outside in the designated wetsuit rinsing areas. Please hang wetsuits outside to drip. There are hooks outside each bedroom on the back patios as well. Sand will completely clog drains and destroy the sewage system.
Garbage and Recycling
Garbage and recycling must be disposed of in the provided animal proof bin outside. At no time should garbage be left outside. The crows will be into it almost immediately and bears or racoons could get into it if left overnight. Please sort the recycling into the appropriate blue bins as noted on the bins. Recycling needs to be clean of food and garbage. If the bin starts to fill please let us know via email ranchotofino@gmail.com and management will come and empty it for you.
Weather and Power Outages
No refunds will be given for storms or power outages.
Cleaning
A cleaning fee is charged with your reservation.
The Rancho is professionally cleaned after each guest, but you are still required to leave your rental in the approximate condition that you found it.
A cleaning fee is charged with your reservation.
The Rancho is professionally cleaned after each guest, but you are still required to leave your rental in the approximate condition that you found it.
>Return all furniture, appliances, beds, etc., to their original location
>Do not strip beds.
>Do not leave any garage in lofts or in bedrooms.
>Clean dishes in the dishwasher or drying rack are acceptable
>Sweep or vacuum excess sand and dirt off floors.
>Do not sweep garbage off the deck and onto the gravel.
> Please take all leftovers and leave the fridge empty.
>BBQ - please make sure to clean it. Use the provided brush and paper towels.
>Place garbage and recycling in the provided containers
> Highchairs need to be perfectly cleaned and returned to the closet where found for the next family.
> Playpens need to be perfectly cleaned and returned to the closet where found for the next family. Sheets for the crib can be left in bedroom.
>Double check for lost items under beds, couch cushions, etc.
> Please leave towels and bathmats in bathrooms.
>Take all your items with you, including bars of soap and shampoo, etc.
> Sandy wet towels can be left hanging outside until the end of your stay and we will bring them in.
> Please make sure games are put back in their proper place and ready for the next players :)
> Extra fire wood can be left on the entrance deck out of the rain. Do not leave firewood on the gravel.
If your rental requires additional cleaning above and beyond the normal time allotted, your credit card will be charged an additional fee of $30/hour, per cleaner, plus tax, for the extra housekeeping required.
Communication:
Let us know if anything broke or went missing during your stay so we can replace it.
Damage deposit
We hold a $500 damage deposit on your credit card. Upon your departure, your rental will be assessed for any damage and/or missing items. These items include, but are not limited to:
If any deficiencies have been found, your credit card will be charged to recover the costs.
Lost and Found
Rancho Tofiño can not be held responsible for any items left behind. We will do our best to contact you and hold the item. If requested, items can be returned at your expense.
Limitation of Liability
Rancho Tofiño’s owners are not responsible for any accidents, injuries or illness that occurs while on the premises. The property owners are not responsible for the loss of personal belongings or valuables of the guest.
By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises by themselves, their children, or others whom they invite to use the premises, and hereby waive any claims of liability or negligence against Rancho Tofiño or the property owner for any accidents, injuries or illness that occurs while on the premises.
Rancho Tofiño will endeavour to provide the accommodation as described at the time of reservation.
There are, however, certain matters that are beyond the control of Rancho Tofiño. They include, but are not limited to:
Agreement
By making a reservation with Rancho Tofiño, you are acknowledging that you have read, and understood the Terms and Conditions above.